Shipping & Returns
Shipping Charges
The customer is responsible for all shipping charges for orders and returns unless approved by Croft. Shipping charges are non-refundable. Croft will use its reasonable endeavors to deliver the Products by the Delivery Date but does not warrant that it will able to do so. Croft is not liable or responsible to the Customer in any way (including for consequential damages and loss of profits or loss of revenues) as a result of any delays.
GST on Shipping
We are required to automatically charge and withhold the applicable GST for orders to be delivered to addresses within Australia. Each customer shall be solely responsible for all sales taxes, or other taxes, on orders shipped to any other state or country.
Where required delivery costs (metropolitan and regional) will be charged in addition to the price for Goods and GST and will include both the delivery service costs and GST.
Returns and Refunds
All requests for returns must be submitted to Croft within 72 hours of receiving the order. Croft holds the right to approve or decline returns at its sole discretion. If Croft approves the return, the Goods must be returned in their original condition as when they were initially delivered. Please note that a restocking fee of 15% may be applied. Croft does not accept returns based on a change of mind.'
Where required delivery costs (metropolitan and regional) will be charged in addition to the price for Goods and GST and will include both the delivery service costs and GST.
Damaged or Incorrect Products
We will, upon your request, replace any merchandise that is received in damaged condition or as a result of a picking error. No material will be accepted or replacements issued without prior approval to return such merchandise. Filing of claims will be our responsibility.
